Frequently Asked Questions

Peace & Quiet is an Australian digital health platform specialising in integrative and natural and alternative therapies for sleep, stress, pain and a range of otherchronic health conditions. We connect you with an experienced Wellness Team — a doctor and lifestyle nurse working in sync — through a fully online telehealth service. Complete your patient brief, speak with your Wellness Team, receive your treatment plan, and have your medication delivered anywhere in Australia.

It starts with your patient brief, a short set of questions that takes around 10 minutes and gives us the context we need before any appointment. From there:

1. Brief us — complete online or talk it through with a nurse over the phone, free of charge.
2. Meet your Wellness Team — speak with a nurse for free, or book directly with a doctor for an initial consultation.
3. Receive your prescription — if natural medicine is the right path, your doctor will outline a personalised treatment plan.
4. Get your medication delivered — order through the platform for express delivery Australia-wide, or collect from a pharmacy near you.
5. Stay supported — your Wellness Team is available for on-follow-ups, renewals, questions, and on-going support as your treatment progresses.

Everything happens online. No waiting rooms, no commuting and no repeating your story from scratch.

Your Wellness Team is a doctor and nurse who work together on your care, not separately. The nurse gets to know you first, answers your early questions and makes sure your doctor is fully up to speed before your consultation. Your doctor handles your clinical assessment and treatment plan. After that, your nurse remains your main point of contact for ongoing support and anything that comes up between appointments. The same people, each time. No starting over.

Peace & Quiet may be a good fit if:

• You have a chronic condition - something that's been affecting you for three months or more
• You've tried other approaches - whether that's conventional medication, lifestyle changes, supplements or other therapies - and they haven't worked well enough, or came with side effects you didn't want
• You're not pregnant, breastfeeding or trying to conceive - natural medicine isn't suitable during this time
• You don't have a personal or family history of psychosis, schizophrenia or bipolar disorder - these conditions require specialist care

You don't need a referral from your GP to see us, though we're happy to communicate with them if you'd like your care coordinated.

Not sure if you qualify? We offer a free Q&A call to talk through your situation before you commit to anything.

Getting started costs nothing. Our self-assessment and nurse consults are both free, with no commitment required at either stage.

New patients

Your first step is a simple brief, completed online or over the phone. 20 questions, takes around 10 minutes and provides your Wellness Team with all the information we need to understand how we can help.

If you have questions before booking, a 15-minute call with one of our Lifestyle Nurses is also free. No commitment, no judgement.

When you're ready to see a doctor, an Initial Consult is $79. This is a 30-minute telehealth consultation with your Wellness Team, covering a comprehensive health assessment and personalised treatment plan. All associated TGA application fees are included. There are no hidden costs.

Switching from another clinic? A Clinic Switch is $29. We review your medical history, arrange the transfer and can review or renew your prescription within 24-48 hours.

Existing patients

Once you're a Peace & Quiet patient, you have a few options depending on what you need:

You will pay either $49 for a Short Follow Up Consultation (15 min) or $75 for an Extended Follow Up Consultation (30 min). If you're finding your feet with a new treatment, navigating different formats or doses, or need extra time with your Doctor, you can opt for a Complex Follow Up (60 min) for $150.

Medication costs

Due to TGA regulations, we're unable to advertise the price of prescribed medications on our website. Your doctor will discuss all medication options and associated costs during your consultation. What we can promise: you will never be charged above RRP for any medication, and there are no dispensing fees from us.

Peace & Quiet consultations are not covered by Medicare and are not typically covered by private health insurance. All consultation fees are out-of-pocket.

For a full breakdown of our consult type, please visit our pricing page.

Your patient platform is where everything comes together in one place. Once you're set up, you can:

• Book and manage cnosultations with your Wellness Team
• Track your orders and deliveries, or arrange click and collect from a local pharmacy
• Access nurse support for questions, dosing guidance or anything in between
• Keep your health history and personal details up to date

It's designed to keep you informed and supported between appointments, whatever you're being treated for and wherever you are.

Your health information is some of the most personal data you'll ever share with anyone, and we don't take that lightly. We comply with all relevant Australian privacy laws and maintain strict security standards to secure and protect your information. If you want the full detail, please read our Privacy Policy.

New patients should start by filling out our free brief or booking a free nurse call — both give you a clear sense of whether Peace & Quiet is right for you and provides a suggestion on what to do next. When you're ready to see a doctor, an Initial Consult ($79) gives you 30 minutes with your Wellness Team to assess your health and build a personalised treatment plan to help get you back on track.

If you are currently presribed natural medicines and you would like to switch your care over to Peace & Quiet, a Clinic Switch Consult ($29) covers the transfer of your records, a review of your existing treatment and a renewed prescription within 24-48 hours.

For existing patients, you can book a 15 min Follow Up Consultation ($49) or a 30 min Extended Follow Up Consultation ($79) anytime you want to see your Doctor or review and refresh your treatment. If you're still finding your feet with a new treatment, navigating different formats or doses, or need even more time with your Doctor, you can always opt for a Complex Follow Up (60 min) for $150.

Not sure which suits you? Call us and a nurse will help you work it out. Full details are on our pricing page.

Wherever possible, we recommend you book follow up consultations with the same doctor you saw previously at Peace & Quiet. A Doctor that understands your history, your preferences and what has and hasn't worked will typically serve you better than starting fresh with someone new.

That said, life doesn't always cooperate with schedules. If your usual doctor isn't available, or you'd just like get another perspective, any Peace & Quiet doctor covering your appointment will have your full notes and treatment history in front of them before the call begins. The care continues without interruption.

If you have a preferred doctor, booking your follow-ups a little in advance is the best way to hold your preferred times.

Not a problem. Video is our preferred format because it's closer to a face-to-face conversation, but it isn't compulsory. If you'd rather speak by phone, let us know when you book and your doctor will call you at your appointment time. You'll still need to log into our patient platform and mark yourself as ready so the system knows you're there.

Most people who come to us are eligible. The main criteria are:

• You have a chronic condition - something that's been affecting you for three months or more
• You've tried other approaches - whether that's conventional medication, lifestyle changes, supplements or other therapies - and they haven't worked well enough, or came with side effects you didn't want
• You're not pregnant, breastfeeding or trying to conceive - natural medicine isn't suitable during this time
• You don't have a history of psychosis, schizophrenia or bipolar disorder - these conditions require specialist care

You don't need a referral from your GP to see us, though we're happy to communicate with them if you'd like your care coordinated.

Not sure if you qualify? Book a Q&A call to talk through your situation with a Nurse before you commit to anything.

You generally do not need a referral from your GP to access medicinal cannabis. Most clinics allow patients to book directly with a prescribing doctor or nurse practitioner. However, any relevant medical history from your GP can support a more accurate assessment.

The easiest way to get started is to complete your patient brief — a free, commitment-free set of questions that takes around 10 minutes and gives your Wellness Team the context they need before your first consult. From there, you can book an Initial Consult directly through the platform.

Not quite ready to book? Arrange a free Q&A call with one of our nurses first. They can answer your questions, walk you through the process, and help you decide what type of consultation makes sense for your situation — before you spend anything.

If you're transferring from another clinic, a Clinic Switch can be booked directly through the platform or by calling us on 02 7248 5537.

That's exactly what our free Q&A call is for.

You can book a 15-minute conversation with us to ask whatever's on your mind - how it all works, whether you might be eligible, what to expect, what it costs. No medical assessment, no obligation, no pressure to book anything afterwards.

A lot of people start here. It's a low-key way to get a feel for how we work before committing time or money.

If you'd prefer to do your own research first, that's fine too. Our website covers most of the basics, and you can always book a call later when you're ready.

We know that sometimes things can't wait. If you need to see a Doctor and can't find a suitable time through the platform, give us a call and we'll do everything we can to find you something sooner. We're happy to add you to our cancellation list and will be in touch straight away if a consult time opens up that works for you.

Getting started costs nothing. A Q&A call with our team is free and takes around 10 minutes — a no-commitment way to ask questions and work out if Peace & Quiet is right for you.

When you're ready to see a doctor, an Initial Consult is $79 and runs for 30 minutes. If you have a more complex history or simply want more time with your doctor, an Extended Consult runs for 60 minutes at $149.

Switching from another clinic? A Clinic Switch is $29 and covers your transfer, a review of your existing treatment and a renewed prescription arranged within 24 hours.

For existing patients, a 15-minute Follow Up Consult is $49 and suits straightforward reviews and prescription renewals. If you have more ground to cover or want to discuss changes to your treatment plan, a 30-minute Follow Up Consult is $75.

Once your prescription is ready, you can order directly through your patient platform. Express delivery is a flat $15 to anywhere in Australia, or you can arrange free click and collect from a local pharmacy — whichever suits you.

Medication costs vary depending on your condition and what your doctor recommends. Due to TGA regulations we're unable to advertise the price of prescribed medications on our website, but you will never be charged above RRP and there are no dispensing fees from us.

Peace & Quiet consultations are not covered by Medicare and are not typically covered by private health insurance. All consultation fees are privately billed/out-of-pocket.

Many Australian health insurers provide some coverage for natural prescription medicines, though the extent depends entirely on your specific policy.

Most private insurers offer coverage for non-PBS prescriptions under their Extras plans, subject to conditions. The amount covered varies — your provider will typically cover up to a set amount per year and may also apply a maximum limit per prescription.

If you are eligible to claim, your insurer will generally require the following documentation:

• A pharmacy receipt showing the pharmacy ABN and pharmacist details
• Details of the prescribed medicine, prescriber information and provider number
• Proof of the amount paid

Additional documentation such as a TGA approval letter or a letter from your prescribing doctor may be required by some insurers but not others — it's worth confirming with your provider directly.

One important thing to note: most insurers only cover medications prescribed through the TGA Special Access Scheme or Authorised Prescriber pathway. Compounded medications are generally not claimable under private health insurance.

We can provide invoices and all necessary documentation upon request, so if your policy does cover natural medicine, you'll have everything you need to make a claim. The best way to find out what you're entitled to is to call your insurer directly and ask specifically about natural medicine consultations and non-PBS prescription coverage.

Unfortunately not. Medicare rebates for telehealth consultations currently require the patient to have seen the same doctor in person within the last 12 months. As a fully online platform, in-person appointments aren't something we're able to offer, which means Medicare rebates don't apply to our consultations.

All Peace & Quiet consultation fees are out-of-pocket.

We'd love to see the funding landscape change. Until then, we focus on making sure the investment is worth it.

We accept all Visa and Mastercard payments. We cannot currently accept AMEX, but we are working to offer this option to patients as soon as possible.

Consultations

Payment is taken at the time of booking to secure your appointment time. You'll be guided through the payment process directly within your patient platform after selecting your preferred appointment time. We currently accept Visa and Mastercard. A confirmation email will come through once your consultation is booked in.

Medications

Approved prescriptions appear in the Prescriptions section of your patient platform. From there you can select your medication, complete payment and choose how you'd like to receive it. Express delivery is a flat $15 to anywhere in Australia, or you can arrange free click and collect from a local pharmacy at no extra cost.

Other payment methods

Prefer to pay by bank transfer or over the phone? Our team can arrange that for you. Just give us a call or send us a message and we will take care of it.

No. Whether natural therapies are appropriate for you is a clinical decision made by your doctor during your consultation, based on your condition, symptoms, medical history and a range of other factors. If your doctor doesn't believe it's the right fit for your situation, they won't prescribe it and they'll be honest with you about why and what your options are.

If you'd like a sense of whether you might be suitable before booking, complete your patient brief or arrange a free call with one of our nurses. They can help you work out whether a consultation makes sense before you spend anything.

Most patients have their prescription confirmed within 24-48 hours of their consultation. Here's how it typically unfolds:

Your doctor writes your prescription during or shortly after your consultation. It required, it then goes through a TGA approval process called SAS-B, which is usually confirmed within 24 to 48 hours. Some of our doctors are Authorised Prescribers, which means they can prescribe directly without this step, speeding things up further.

Once approved, you choose whether to have your medications sent via express post, or if you prefer, you can click and collect from a local pharmacy.

Yes. The expiry period depends on the schedule of your medication. Schedule 8 products expire six months from the date of prescribing. Schedule 4 products expire after 12 months. Once a prescription expires, you can no longer access that medication until a new prescription is issued.

To avoid any gap in your supply, place your order at least three business days before your prescription's expiry date. If your prescription is nearing expiry, book a follow-up consultation with your doctor as soon as possible so there's no interruption to your treatment.

Medication costs vary depending on your condition and the treatment your doctor recommends. Due to TGA regulations, we're not able to advertise specific product prices on our website. Your doctor will discuss all costs with you during your consultation, and you'll be able to see full pricing in the Prescriptions section of your patient platform before placing any order.

What we can tell you upfront: you will never be charged above RRP for any medication and there are no dispensing fees from us.

We encourage you to do your own research and come to your consultation with questions. If there's a specific medication you've heard about or want to know more about, your doctor is happy to discuss it, compare it against other options and advise if that medication is suitable for your health condition. The final decision will always be based on your doctor's clinical judgement, but the best outcomes usually come from a doctor and patient who are genuinely working together.

Express delivery is a flat $15 Australia-wide, including regional areas. Alternatively, you can arrange free click and collect from a local pharmacy directly through your patient platform — whichever works best for you.

Yes. We deliver to all Australian states and territories, including regional and rural areas, at the same flat rate of $15 express delivery. If you'd prefer not to have medication delivered to your home, click and collect from a local pharmacy is available through your patient platform at no extra cost.

Most patients receive their medication within a few days of their prescription being approved. Here's how that typically breaks down:

Dispensing takes one to two business days once your prescription is approved and payment received. Shipping via StarTrack Express typically takes one to two business days for metro areas and two to three business days for regional and rural locations.

Delivery times are estimates and can vary due to courier schedules, public holidays or factors outside our control. If there's a delay, we'll keep you updated. You'll receive tracking details when your order is dispatched so you'll always know where it is.

If you're running low on medication, don't wait until you've run out. Reach out to your Wellness Team a week or so before you need a renewal to make sure there's no gap in your supply.

You can also click and collect from one of our local pharmacy partners through the Patient Portal.

Yes. You can track your order at any time through the Orders section of your patient platform. Once your order has been dispatched from the pharmacy, you'll also receive a StarTrack tracking number by email so you can follow its progress directly.

All deliveries require a signature on arrival. Please make sure someone is available at your delivery address between 9am and 5pm, Monday to Friday. If no one is home, your package will be taken to the nearest post office for collection.

You can update your shipping address at any time through your patient platform profile settings. Before completing any order, make sure your delivery address is correct. All deliveries require a signature on arrival, so it's important that someone is available at the address you provide between 9am and 5pm, Monday to Friday.